Technical Support International Process Jobs Opening in Accentrixsolutions at Electronic City, Bangalore
Job Description
Technical Support International Process
Experience Only Taken
International Process
2+ years of experience
2+ year upto 6lpa
5 days working 2 days off
Rotational Shift And Rotational Off
Skills: Troubleshooting, Active directory, RAM, Outlook Configuration
Immediate Joiners Only
Location: Electronic City
Key Responsibilities:
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Customer Support and Issue Resolution:
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Provide expert-level support to international clients and customers regarding product or service-related technical issues via phone, email, or live chat.
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Troubleshoot software, hardware, network, and connectivity issues while ensuring timely resolution.
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Offer step-by-step instructions for resolving problems, ensuring that all solutions are understandable for users with varying technical expertise.
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Follow up with customers to ensure complete resolution of issues.
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Technical Diagnosis:
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Diagnose technical problems by performing root cause analysis and suggesting appropriate solutions or workarounds.
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Document and track issues using the company's customer relationship management (CRM) system, providing accurate case details.
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Escalate unresolved issues to higher-level technical teams or specialists when necessary.
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Product Knowledge and Training:
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Stay up-to-date with the latest product updates, system changes, and troubleshooting techniques.
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Educate customers on the features and functions of products or services, helping them understand how to use them effectively.
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Participate in training sessions to continuously enhance product knowledge and technical support skills.
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Cross-functional Coordination:
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Collaborate with other departments (e.g., product development, engineering, customer service) to identify recurring issues and contribute to process or product improvements.
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Work with international teams to address and resolve region-specific or global technical challenges.
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Documentation and Reporting:
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Maintain accurate and up-to-date records of customer interactions, technical issues, and solutions provided.
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Prepare regular reports on technical support trends, customer feedback, and resolution metrics for review by management.
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Contribute to the knowledge base and FAQs by documenting common issues and troubleshooting steps for future reference.
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Customer Experience:
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Provide exceptional customer service by maintaining a positive, friendly, and professional tone in all communications.
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Work toward enhancing the customer experience by ensuring swift and effective solutions to technical problems.
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Handle international clients with sensitivity to cultural differences and time zone challenges.
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System and Tools Management:
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Use and manage technical support tools and systems (e.g., CRM, ticketing systems, remote access software) to handle requests efficiently.
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Report on system performance and user experience issues to ensure high-quality service delivery.
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More information about this Technical Support International Process Job
Please go through the below FAQs to get all answers related to the given Technical Support International Process job
- What are the job requirements to apply for this Technical Support International Process job position?
- Ans: A candidate must have a minimum of 2.5 to 3+ year experience as an Technical Support International Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 50000 Monthly. The Salary will depend on the interview. This Technical Support International Process is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support International Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support International Process position?
- Ans: There are immediate 1 job openings for Technical Support International Process in our Organisation.
Job Particulars
About Company
Bangalore, Noida 
2.5 to 3+ Years 
Salary not disclosed 
Diploma 
