Technical Support Jobs - Gurgaon - Purepages
Job Description
Job Duties:
- Identifying and solving issues with the internet, networking, browsing, etc.
- Providing timely updates on issues to the customers.
- Resolving client issues received by phone, email or assignment under tight time constraints.
- Log all support calls in call tracking system and escalation of problems where appropriate.
- Contribute to support documents, FAQ's and Knowledge-Based articles.
Expertise required:
- Operating Systems: Windows OS, MS DOS, Apple OS, Android, etc.
- Troubleshooting: PC, Printers, Modem, Router, Switches, Cell phones, VOIP, Connectivity, Browsing, etc.
- Tools & Techniques: DOS, Telnet, SSH, Remote Desktop Sharing, CRM, etc.
- Expert knowledge of Internet, browsers, cell phone OS and web navigation.
- Strong analytical skills for troubleshooting, data analysis, etc.
- Excellent communication skills demonstrated through customer service & technical support experience.
- Willing to work in 24x7 work environment.
Progress : May go upto Supervisor & TL positions.
Excellent Communication is required.
French would be an added advantage.
Job Type: Full-time
Required experience:
- Operating Systems, Troubleshooting, Expert knowledge of Internet, browsers, cell phone OS and web na: 3 years
Job Particulars
Role others
Education BE/B.Tech
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id204469
Job Category Others
Locality Address
State Haryana
Country India
About Company
Success is not acquired without constant evolution. PurePages is exactly on that path and wants to accompany you in your journey to success. It's not an easy road, but together we can get there. You will need some tools that we provide:
- Internet and Wi-Fi Services
- Networks and Security Solutions
- Voice Solutions
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