Technical Support Representative

Jetking Technologies

2.5 to 3+ Years

25000 - 30000 Monthly

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Posted: 11 Mar 25

Job Description

Jetking technologies is searching for a polite, professional Technical Support Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers.

 Respond promptly and professionally to customer inquiries via email, chat, and phone.

 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

 Diagnose and troubleshoot technical issues related to our platform, courses, and resources.

 Understanding of company products, services, and policies.

 Provide step-by-step guidance to users on problem resolution.

 Educate users on platform features, functionalities, and best practices.

 Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.

 Keep records of all conversations in our CRM in a comprehensible way.

 Collaborate with internal teams to address and escalate technical issues as needed.

 Gather user feedback on their experience and communicate insights to the development team.

 Identify recurring issues and contribute to continuous improvement efforts.

 Taking part in training and other learning opportunities to expand knowledge of company and position.

 Adhering to all company policies and procedures. Team Leader >> Operation Manager >> Head – LOB Business >> Head – Contact Center >> Regional Director.

Must have :

 Fluency in spoken and written in English, spoken in Hindi and one native language.

 Knowledge on Basic PC hardware, Windows OS.

 Typing speed minimum 25 words per min.

Should have :

 Strong problem solving and customer handling skills.

 Good reading and comprehension skills.

 Good understanding of PC working principle.

Good to have:-

 Knowledge about the Lenovo products and call center processes.

 Knowledge of Windows 10/11 installation & troubleshoot

 Drivers’ installation and application troubleshoot.

 Any hardware Certification will be an added advantage.

 Basic knowledge on Sales support (Upsell).

 2+years’ experience in similar field.

More information about this Technical Support Representative Job

Please go through the below FAQs to get all answers related to the given Technical Support Representative job

What are the job requirements to apply for this Technical Support Representative job position?
- Ans: A candidate must have a minimum of 2.5 to 3+ year experience as an Technical Support Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Technical Support Representative is a Full Time in Bangalore, Noida.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Technical Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Technical Support Representative position?
- Ans: There are immediate 1 job openings for Technical Support Representative in our Organisation.

Job Particulars

Role customer service tech support

Education Diploma

Who can apply Experienced (2.5 to 3+ Years)

Hiring Process Written-test, Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id2634713

Job Category Tech Support

Locality Address Marathahalli

State Karnataka, Uttar Pradesh

Country India

About Company

Jetking Technologies is a leading consulting company helming organizations catalyze growth through digital transformations. Through effective planning and execution of growth strategies, we technology-enable the business by digitalizing all verticals of a business, right from people and culture to business processes and customer experiences. Powered by Innovation and collective knowledge, we aim to shape a better future for all.

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