TECHNICAL VOICE SUPPORT Jobs in Pune - Cognizant
Job Description
TECHNICAL VOICE SUPPORT- PUNE
Job ID: 33370
Education – HSC & Any Graduate
- Excellent written and verbal communications skills (English)
- Excellent Troubleshooting skills, search skills, ability to approach problems logically Tier 1 production Application trouble shooting skills –Windows, Networking etc
- Willing to work in 24X5 environment
- Excellent Customer service skills
- Customer service orientation and ability to work in a team
- Good interpersonal and communication skills
- Excellent soft skill, communications skills (voice & email) to handle customers across the globe
- Good typing skills
- Ensure on meeting daily KPIs
- Receiving and making end user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id726544
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
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