Technician Technical Support Jobs in Bangalore - Dell International Services

Technician Technical Support

Dell International Services

Not disclosed

Expired

Posted: 03 May 19

Job Description

Eligibility:

Minimum Graduates in any stream (10+2+3)
Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full-time experience.

Job Overview:

Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance, and consulting services.

Role & Responsibilities:

Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for EWS, Total solutions, YTT and In warranty extension sales.
Performs work in accordance with standardized policies and procedures
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Ensure proper escalation procedures are followed.
Responsible for customer satisfaction through effective handling of customer problems
Work requires the strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Desired Skills:

Should be willing to work in shifts in a 24 x7 work environment
Excellent telephone soft skills & thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers
Should have excellent communication skills

Preferences:

Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Technical Qualification

Job location: Bangalore

Salary: 3.3 LPA - 5.4 LPA

Regions Supported: US/UK

Shifts: 24/7

Date of Joining: 6th May - 20th May

Job Particulars

Role it software engineer

Education Any Graduate

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id612472

Job Category IT/Software , Analyst / Analytics , Logistics / Transportation

Locality Address

State Karnataka

Country India

About Company

Contending with routine IT demands leaves little time for innovation. It leaves little opportunity to take advantage of new trends fundamentally changing the way IT is consumed and delivered.

And, information technology does not last forever. It has a lifecycle, a measurable beginning and end to its productivity and its value. You are tasked with optimizing this lifecycle, but also driving breakthroughs for your organization. To foster growth, you have to:

Anticipate new requirements
Assess current capabilities and future needs
Design and implement new solutions
Quickly drive new systems into production
Educate staff
Maintain system health

And at the end of the lifecycle, when systems are obsolete or new realities trigger change, you have to start the process all over again. So, how do you accomplish all of this?

At Dell, we believe the best way is through Dell EMC Services.

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