Telecaller Jobs in Kolkata - HALCONs SOLUTION
Job Description
Knowledge & Skills Required:
- Good Verbal and written communication skills in English.
- Any Graduate
- Willing to work in flexible shifts.
- Knowledge of basic computer operations.
- Ability and willingness to learn.
- Good listening and responding skills.
- Ability to concentrate follow customers issues without
distraction to resolution
- Good composition skills ability to compose a grammatically
correct, concise, and accurate written response.
- Should be willing to take up challenges and go extra mile
to perform work responsibilities.
- Should have great interpersonal skills and ability to
perform under pressure
Job Description
- Provide best-in-class customer service and problem
resolution to customer queries over the voice based phone service.
- Ensuring high quality services, resulting in guest delight
by extensive interaction with guests and quick resolution of problems.
- Greet customers in a courteous, friendly, and professional
manner using agreed upon procedures.
- Listen attentively to customer needs and concerns;
demonstrate empathy.
- Demonstrates interpersonal skills with a diverse customer
base.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Job Particulars
About Company
Halcon’s Solution is one of the world’s leading management consulting companies, one which combines classic management consulting with outstanding technological expertise. This approach of thinking in terms of these two areas simultaneously will determine the future performance of every company.
Our business is consulting, our strengths are digital technologies and networks. For more than a years, we have been supporting companies and telecommunications providers around pan India helping them to improve the sustainability of their competitiveness and performance capabilities along the entire value chain with the aid of innovative technologies. Moreover, we offer our clients solutions in all fields of classic corporate consulting: strategy, organization, processes, and HR management.
Halcon’s Solution is a charge free consultant…