Telecaller Jobs Opening in Pratap Marketing Solution at Delhi
Telecaller
Job Description
Overview
A Telecaller is a vital part of the customer service, marketing, and sales teams within an organization. This role involves contacting potential or existing customers over the phone to inform them about products, services, or promotional offers, generate leads, gather information, or provide customer support. A Telecaller must be articulate, persuasive, and customer-centric, as they often serve as the first point of contact between the company and its clients.
Telecallers work in a variety of industries such as telecommunications, education, healthcare, real estate, banking, insurance, and e-commerce. Success in this role depends on excellent communication skills, patience, product knowledge, and a proactive mindset.
Key Responsibilities
-
Outbound Calling
-
Make outgoing calls to potential customers using a prepared script to introduce products or services.
-
Generate leads by explaining offerings and encouraging customers to express interest or book an appointment.
-
Convince customers to take desired actions such as subscribing, registering, or making a purchase.
-
-
Inbound Calling
-
Receive incoming calls from customers or interested parties and respond to inquiries.
-
Provide accurate information about services, offers, and product details.
-
Address customer questions and guide them through any concerns or processes.
-
-
Lead Generation and Sales Support
-
Qualify leads based on predefined criteria and forward them to the sales team.
-
Maintain an up-to-date database of customer details, interactions, and call outcomes.
-
Follow up with potential leads and previous contacts to nurture relationships and close deals.
-
-
Customer Service and Query Resolution
-
Provide support for customers who may have queries, complaints, or issues.
-
Offer appropriate solutions or escalate the matter to senior staff or technical teams.
-
Ensure a high level of customer satisfaction by being courteous and helpful.
-
-
Record Keeping
-
Maintain detailed records of calls, conversations, responses, and follow-ups in CRM or call log systems.
-
Track performance metrics such as the number of calls made, successful conversions, and feedback received.
-
-
Feedback Collection and Market Research
-
Conduct telephonic surveys to collect customer feedback on products, services, or support quality.
-
Report common customer concerns or suggestions to the management team for improvement.
-
-
Daily Reporting
-
Prepare daily reports detailing calls made, leads generated, and challenges faced.
-
Collaborate with team leaders or supervisors to meet or exceed daily and monthly targets.
-
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Upto 9th Std
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 13000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Delhi 
Freshers 
Salary not disclosed 
BA
Delhi
Freshers
Salary not disclosed
10th Pass (SSC)
Delhi, Ghaziabad, Noida
Freshers
Salary not disclosed
BA, BBA/BBM, MBA/PGDM
Delhi
Freshers
Salary not disclosed
BA
Delhi
Freshers
Salary not disclosed
BA
Delhi, Gurgaon, Mumbai
Freshers
Salary not disclosed
10th Pass (SSC)
Delhi
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
BA
Delhi
Freshers
Salary not disclosed
10th Pass (SSC), No Education/Schooling
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
