Telecaller

SRK IIT & MEDICAL ACADEMY

0 Years

5000 - 10000 Monthly

Apply Now Please Wait...

Posted: 31 Dec 24

Job Description

Key Responsibilities:

Outbound Calls:

Make calls to potential customers, clients, or leads to sell products or services.
Follow up with prospects who have shown interest in the company’s offerings.
Maintain detailed records of customer interactions, including information, inquiries, complaints, or feedback.

Inbound Calls:

Sales and Marketing:

Customer Support:

Handle customer complaints or issues with professionalism and empathy.
Offer solutions or escalate issues to the appropriate department for resolution.
Ensure customers are satisfied with the service provided.

Data Entry & Record Keeping:

Follow-up and Reporting:

Follow up on sales or service requests to ensure closure.
Report to supervisors or managers on daily activity, including results from outbound calls and sales conversions.

Adherence to Scripts/Policies:

Skills & Qualifications:

Communication Skills: Strong verbal communication skills with the ability to speak clearly and persuasively.
Problem-Solving: Ability to handle difficult situations or complaints effectively and provide solutions.
Sales Skills: Experience in sales, telemarketing, or customer service, with an understanding of sales techniques.
Attention to Detail: Ability to accurately document customer interactions and details.
Patience and Empathy: Ability to remain calm and patient in challenging situations and show understanding towards customers.
Tech-Savvy: Comfortable with CRM systems, MS Office, and other relevant software tools.
Multitasking: Capable of managing multiple tasks and priorities efficiently.

Qualifications:

Education: High school diploma or equivalent; some positions may require a college degree.
Experience: Prior experience in telecalling, customer service, or sales roles is often preferred.
Certifications: Some roles may require certifications in telemarketing, customer service, or specific products.

More information about this Telecaller Job

Please go through the below FAQs to get all answers related to the given Telecaller job

What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, 12th Pass (HSE), Other Course
What are the salary requirements for this job?
- Ans: The salary range is between 5000 and 10000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Davanagere.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.