Telecalling Executive Jobs Opening in Excellent Corporate Service at Tambaram, Chennai
Telecalling Executive
Excellent Corporate Service
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Posted: 13 Jul 24
Job Description
### Job Description: Telecalling Executive
#### Job Title: Telecalling Executive
#### Department: Customer Service / Sales
#### Reports To: Telecalling Team Lead / Customer Service Manager / Sales Manager
#### Job Summary: The Telecalling Executive will be responsible for making outbound calls to potential and existing customers to promote products or services, provide information, handle inquiries, and ensure customer satisfaction. The role requires excellent communication skills, a customer-centric approach, and the ability to work towards achieving targets.
#### Key Responsibilities:
1. Outbound Calling:
More information about this Telecalling Executive Job
Please go through the below FAQs to get all answers related to the given Telecalling Executive job
#### Job Title: Telecalling Executive
#### Department: Customer Service / Sales
#### Reports To: Telecalling Team Lead / Customer Service Manager / Sales Manager
#### Job Summary: The Telecalling Executive will be responsible for making outbound calls to potential and existing customers to promote products or services, provide information, handle inquiries, and ensure customer satisfaction. The role requires excellent communication skills, a customer-centric approach, and the ability to work towards achieving targets.
#### Key Responsibilities:
1. Outbound Calling:
- Make a specified number of outbound calls per day to potential and existing customers.
- Promote products or services and explain features and benefits to customers.
- Handle customer inquiries and provide accurate information.
2. Customer Relationship Management:
2. Customer Relationship Management:
- Build and maintain positive relationships with customers.
- Follow up with customers to ensure satisfaction and address any concerns or issues.
- Update customer information in the CRM system.
3. Sales and Lead Generation:
3. Sales and Lead Generation:
- Identify potential sales opportunities and generate leads.
- Achieve weekly and monthly sales targets.
- Upsell and cross-sell products or services.
4. Data Management:
4. Data Management:
- Maintain accurate records of customer interactions and transactions.
- Prepare and submit daily, weekly, and monthly reports on call activities and sales performance.
5. Feedback and Improvement:
5. Feedback and Improvement:
- Gather customer feedback and report to management.
- Participate in training and development sessions to improve product knowledge and sales skills.
6. Team Collaboration:
6. Team Collaboration:
- Work closely with the sales and marketing teams to execute campaigns.
- Share best practices and support team members in achieving collective goals.
#### Qualifications:
- Education:
#### Qualifications:
- Education:
- High school diploma or equivalent required; a bachelor's degree in a related field is preferred.
- Experience: - 1 to 3 years of proven experience as a tele caller, customer service representative, or in a similar role.
- Experience: - 1 to 3 years of proven experience as a tele caller, customer service representative, or in a similar role.
- Experience in sales or marketing is an advantage.
- Skills:
- Skills:
- Excellent verbal communication skills.
- Strong interpersonal and customer service skills.
- Ability to handle rejection and remain positive.
- Proficiency in using CRM software and MS Office.
- Good organizational and time management skills.
- Personal Attributes:
- Personal Attributes:
- Self-motivated and goal-oriented.
- Ability to work independently and as part of a team.
- High level of integrity and professionalism.
#### Working Conditions:
- Full-time position.
#### Working Conditions:
- Full-time position.
- Office-based or remote work depending on company policy.
- May require occasional weekend or evening work.
#### Compensation:
- Salary: ₹1.25 to ₹2 lakhs per annum.
#### Compensation:
- Salary: ₹1.25 to ₹2 lakhs per annum.
- Performance-based incentives.
- Benefits package including health insurance, paid time off, and other perks.
More information about this Telecalling Executive Job
Please go through the below FAQs to get all answers related to the given Telecalling Executive job
- What are the job requirements to apply for this Telecalling Executive job position?
- Ans: A candidate must have a minimum of 1 to 3 year experience as an Telecalling Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 150000 and 200000 Yearly. The Salary will depend on the interview. This Telecalling Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecalling Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecalling Executive position?
- Ans: There are immediate 1 job openings for Telecalling Executive in our Organisation.
Job Particulars
Role bpo telecaller
Education Diploma, BA, 12th Pass (HSE)
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2483943
Job Category Diploma , BPO , 1 to 3 Yr Exp
Locality Address Tambaram
State Tamil Nadu
Country India
About Company
ECS is professionally managed company to serve the MSMEs with all the services under one roof. It caters to the Accounting ,GST, IT, Recruitment, HR, Payroll to Training services. Fast growing & believes in the total employee involvement and development.
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