Telemarketing cum Receptionist

LITTLEWOODS pmc

1 to 2 Years

8000 - 15000 Monthly

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Posted: 28 Aug 24

Job Description

Job Description: Telemarketing cum Receptionist

Job Location: Kalpetta, Wayanad
Department: Customer Service and Sales
Reporting To: Office Manager / Sales Manager

Role Overview:

The Telemarketing cum Receptionist will play a dual role in managing both front-office operations and telemarketing activities. This position involves handling incoming calls, welcoming visitors, providing administrative support, and promoting the company's manpower outsourcing services over the phone.

Key Responsibilities:

Reception Duties:

Greet and welcome visitors as they arrive at the office, ensuring a positive first impression.
Answer, screen, and forward incoming phone calls in a polite and professional manner.
Manage the reception area, ensuring it is tidy and presentable at all times.
Schedule appointments and meetings for management and staff.
Handle incoming and outgoing mail, couriers, and deliveries.
Assist with basic administrative tasks such as filing, data entry, and maintaining office supplies.

Telemarketing:

Make outbound calls to potential clients to introduce and promote the company’s manpower outsourcing services.
Identify and qualify sales leads through cold calling and follow-up calls.
Present service offerings clearly, answering any questions and addressing concerns from potential clients.
Maintain an updated database of contacts and leads, recording all interactions and outcomes.
Achieve daily and monthly call and lead generation targets set by the Sales Manager.
Follow up with potential clients to schedule meetings with the sales team or management.

Customer Relationship Management:

Build and maintain strong relationships with clients by providing excellent customer service over the phone and in person.
Respond promptly to customer inquiries and resolve issues effectively.
Provide clients with information on available manpower resources and recruitment services.
Ensure all client communications are recorded and tracked in the CRM system.

Administrative Support:

Assist with preparing sales reports, proposals, and presentations.
Support the sales team with administrative tasks and coordination of client meetings.
Handle confidential documents and ensure the security of sensitive information.
Participate in team meetings and contribute to the improvement of sales strategies.

Compliance and Best Practices:

Adhere to the company’s guidelines and protocols for telemarketing and client interactions.
Ensure compliance with data protection regulations and maintain client confidentiality.
Follow ethical sales practices and represent the company professionally in all communications.

Qualifications and Skills:

Education: High school diploma or equivalent; a degree in Business Administration, Marketing, or related field is a plus.
Experience: Minimum of 1-2 years in a similar role, preferably within a customer service, telemarketing, or administrative position.
Skills:
- Strong communication and interpersonal skills.
- Proficient in MS Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic knowledge of manpower outsourcing services or recruitment is an advantage.
Personal Attributes:
- Professional demeanor with a positive and welcoming attitude.
- Self-motivated and results-driven with a focus on achieving targets.
- Ability to handle confidential information with discretion.
- Strong problem-solving skills and a proactive approach to work.

Working Conditions:

Full-time position, based in Kalpetta, Wayanad.
Office-based role with a combination of telemarketing and reception duties.
Standard working hours, with occasional flexibility required for client meetings or events

More information about this Telemarketing cum Receptionist Job

Please go through the below FAQs to get all answers related to the given Telemarketing cum Receptionist job

What are the job requirements to apply for this Telemarketing cum Receptionist job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Telemarketing cum Receptionist

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, M.Com, MA, BBA/BBM, BCA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 15000 Monthly. The Salary will depend on the interview. This Telemarketing cum Receptionist is a Full Time in Wayanad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Telemarketing cum Receptionist is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Telemarketing cum Receptionist position?
- Ans: There are immediate 1 job openings for Telemarketing cum Receptionist in our Organisation.