US Voice Process Associate Jobs Opening in Spancore Technology at 100 Feet Road, Avinashi Road, Ganapathy, Coimbatore
US Voice Process Associate
Job Description
Job Title: US Voice Process Associate
Job Summary:
A US Voice Process Associate is a customer service or technical support role primarily focused on interacting with customers based in the United States. This role involves providing voice-based support to customers via phone calls, addressing inquiries, resolving issues, and offering assistance regarding products, services, or troubleshooting. The position demands excellent communication skills, strong problem-solving abilities, and a customer-first attitude to deliver high-quality service and maintain customer satisfaction.
Key Responsibilities:
1. Customer Support:
Voice Interaction: Handle inbound and outbound voice calls from US-based customers, assisting them with their queries and providing solutions.
Issue Resolution: Address customer complaints or concerns by providing appropriate solutions and ensuring a positive customer experience.
Product/Service Information: Provide detailed information regarding products or services, ensuring that customers are fully informed about offerings, terms, and policies.
Troubleshooting: Assist customers in troubleshooting product or service issues, guiding them through step-by-step instructions.
Follow-Up: Ensure that customers are satisfied with the resolution of their concerns and follow up on any outstanding issues as needed.
2. Data Entry and Record Keeping:
Maintain Records: Accurately document customer interactions, including inquiries, issues, and resolutions, in the company’s customer relationship management (CRM) system.
Update Databases: Enter and update customer data, including contact information, order details, and feedback into relevant systems.
Track Call Metrics: Record call details such as call duration, nature of the inquiry, and customer satisfaction to track performance and maintain quality standards.
3. Sales and Upselling (if applicable):
Cross-Sell/Up-Sell Products: Identify opportunities to cross-sell or upsell products and services during customer interactions, following company sales guidelines.
Achieve Sales Targets: Meet or exceed performance metrics and sales targets set by the company, contributing to revenue generation.
Promote Special Offers: Inform customers about ongoing promotions or special offers that might meet their needs.
4. Customer Education:
Guidance and Training: Educate customers on product features, usage instructions, and troubleshooting methods.
Knowledge Transfer: Share new updates or features with customers, ensuring they understand any changes that may affect their experience.
5. Quality Assurance:
Adherence to Standards: Follow company policies, procedures, and scripts while interacting with customers, ensuring consistency and quality in each call.
Maintain Service Quality: Ensure calls are handled with a positive tone, empathy, and professionalism to guarantee customer satisfaction.
Monitor Call Quality: Participate in regular call monitoring sessions, receive feedback, and implement improvements for better service delivery.
6. Problem Escalation:
Escalate Issues: If an issue cannot be resolved on the first contact, escalate the matter to a senior team member or supervisor.
Resolution Follow-Up: Track and follow up on escalated issues to ensure timely resolution and customer satisfaction.
7. Team Collaboration:
Collaboration: Work closely with other team members, supervisors, and departments to resolve customer issues effectively.
Knowledge Sharing: Share feedback and insights with the team to improve service processes, share best practices, and contribute to team growth.
More information about this US Voice Process Associate Job
Please go through the below FAQs to get all answers related to the given US Voice Process Associate job
- What are the job requirements to apply for this US Voice Process Associate job position?
- Ans: A candidate must have a minimum of fresher as an US Voice Process Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This US Voice Process Associate is a Full Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US Voice Process Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US Voice Process Associate position?
- Ans: There are immediate 1 job openings for US Voice Process Associate in our Organisation.
Job Particulars
About Company
Coimbatore 
0 to 3+ Years 
Salary not disclosed 
BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 3 Years
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Coimbatore
0 to 3+ Years
Salary not disclosed
BA, 12th Pass (HSE) 
