US Voice Process Specialist Jobs Opening in Spancore technology at 100 Feet Road, Ganapathy, Peelamedu, Coimbatore
US Voice Process Specialist
Spancore technology
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Posted: 21 Feb 25
Job Description
As a US Voice Process Specialist, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation. This role involves managing inbound and outbound calls, assisting customers with inquiries, resolving issues, offering product information, and ensuring high customer satisfaction. The position requires a high level of communication skills, a neutral accent, and the ability to work in a fast-paced environment while meeting performance goals.
Responsibilities
Handle inbound and outbound calls to assist customers with their queries.
Resolve customer complaints and provide appropriate solutions.
Follow-up on customer issues and ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Meet and exceed performance metrics related to call handling and customer satisfaction.
Work collaboratively with team members and other departments.
Qualifications:
High school diploma or equivalent required; bachelor's degree preferred.
Excellent verbal communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment.
Willingness to work in night shifts and on weekends.
Skills:
Customer Service
Communication
Problem-Solving
Conflict Resolution
Time Management
CRM Software
Basic Computer Skills
More information about this US Voice Process Specialist Job
Please go through the below FAQs to get all answers related to the given US Voice Process Specialist job
- What are the job requirements to apply for this US Voice Process Specialist job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an US Voice Process Specialist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 15000 Monthly. The Salary will depend on the interview. This US Voice Process Specialist is a Full Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US Voice Process Specialist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US Voice Process Specialist position?
- Ans: There are immediate 1 job openings for US Voice Process Specialist in our Organisation.
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2623973
Job Category BPO
Locality Address 100 Feet Road, Ganapathy, Peelamedu, R S Puram, Ram Nagar
State Tamil Nadu
Country India
About Company
Spancore technology
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