Voice Process Jobs Opening in QRN Services at Shivajinagar, Bangalore
Voice Process
Job Description
Key Responsibilities
1. Handling Customer Interactions
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Inbound Calls: Answer incoming customer calls related to product inquiries, technical issues, service requests, or complaints. Listen actively to understand the customer’s problem or requirement and provide suitable solutions.
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Outbound Calls: Initiate calls to customers for tasks such as sales, lead generation, feedback collection, appointment confirmations, or payment reminders.
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First Contact Resolution (FCR): Strive to resolve customer issues in the first interaction itself, ensuring a seamless and efficient experience.
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Call Documentation: Maintain detailed records of customer interactions, including queries, complaints, and the actions taken, using customer relationship management (CRM) systems or ticketing software.
2. Problem Solving and Troubleshooting
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Customer Support: Provide solutions for service-related issues, such as billing queries, account management, software/hardware support, or delivery concerns.
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Technical Support: For tech-related voice processes, offer step-by-step guidance to customers experiencing technical difficulties. Escalate complex issues to higher-level support if necessary.
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Complaint Resolution: Handle irate or dissatisfied customers with professionalism and patience. Aim to resolve complaints effectively to ensure customer retention and satisfaction.
3. Sales and Upselling (for Outbound or Blended Roles)
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Product Promotion: Explain product features, benefits, and pricing to potential customers to drive interest and close sales.
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Cross-Selling/Up-Selling: Identify opportunities during customer conversations to recommend complementary products or upgraded services.
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Lead Generation: Qualify prospects, collect key information, and pass them on to the sales or field team for follow-up.
4. Quality and Compliance
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Adherence to Scripts and Policies: Follow approved scripts and adhere to organizational standards in every interaction. Maintain a consistent tone, language, and courtesy.
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Data Privacy: Handle sensitive customer information responsibly and in accordance with data protection regulations (e.g., GDPR, HIPAA, PCI DSS, etc.).
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Call Quality Standards: Ensure calls meet quality benchmarks regarding clarity, politeness, listening skills, and resolution accuracy. Participate in audits and feedback sessions to continuously improve.
5. Team Coordination and Reporting
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Daily Reporting: Submit reports on the number of calls handled, issues resolved, sales achieved, or feedback collected.
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Coordination: Work with team leaders, quality analysts, and technical support teams to stay informed about new updates, products, services, and troubleshooting steps.
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Feedback Sharing: Relay customer feedback and recurring issues to relevant departments for service improvement.
More information about this Voice Process Job
Please go through the below FAQs to get all answers related to the given Voice Process job
- What are the job requirements to apply for this Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 23000 and 25000 Monthly. The Salary will depend on the interview. This Voice Process is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Voice Process position?
- Ans: There are immediate 1 job openings for Voice Process in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
BA
Bangalore
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
BA
Bangalore
Freshers
Salary not disclosed
BA
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
