Kiona is a new generation service provider offering “Boutique Solutions and Services” to a Global Clientele. Started in 2004, Kiona was established with the understanding that a “One Size Fits All” solution “Does Not Meet” expectations of customers.
Hence with a clear objective of being a Boutique service provider we ensure that we provide you the kind of attention and importance you would need to meet your specific business objectives.
By maintaining a customer-centric core we provide companies a wide portfolio of industry specific services across all geographies and offering opportunities for significant cost savings whilst maintaining a highly personal “touch”.
All our services and delivery models are designed after we understand your short and long term needs and then design a “Best Fit” customized engagement model and operational processes to meet those specific needs.
Our operational excellence, deep domain expertise and experience ensures exceptional business value to clients from the start. We are accustomed to providing great flexibility in working out the engagement process as this is vitally important from the start to ensure that we forge long standing business partnerships in which both parties are working towards the common goal of excellent service whilst supporting you in achieving and overarching your business goals and objectives.
As an independently owned organization our growing, loyal, long serving, knowledgeable workforce understands the importance of each client engagement, regardless of its size and geography.
Having been engaged with some of our clients over a long duration of time, in some instances, we have provided the stability necessary to keep service levels high during times our client’s undergo organizational change and growth.
We provide you a very hands-on, personalised service; so seamless that we operate more as an extension of your internal IT and HR teams rather than an external entity. Partnerships of this nature add real value to your business and promote a feeling of confidence and trust which brings great rewards to both entities.
We operate with a lean, flat non-hierarchical business structure due to which the reaction times and decision making processes are swift in order to meet your dynamic business needs as they develop on-the-ground and also benefit you with an efficient cost model.
Our “Boutique Solutions and Services” strategy built on our expertise in consulting, training and outsourcing services have helped clients create sustainable value to their end customers, employees and stake holders.