Hospitality( Guest Relations, Front office, Customer
relations, HR, F&B etc)
The hospitality industry is a broad category of fields
within service industry that includes lodging, event planning, theme parks,
transportation, cruise line, and additional fields within the tourism industry
The hospitality industry is a multibillion-dollar
industry that depends on the availability of leisure time and disposable
income. A hospitality unit such as a restaurant, hotel, or an amusement park consists
of multiple groups such as facility maintenance and direct operations (servers,
housekeepers, porters, kitchen workers, bartenders, management, marketing, and
human resources etc.).
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Introduction to hospitality management
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Customer service
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Accommodation sector
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Food & Beverages)
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Role of technology in hospitality